Careers

IT User Support Technician

• Job Description

  We are seeking a dedicated and skilled IT User Support Technician to join our team. The ideal candidate will provide top-notch technical support to our users, resolving technical issues promptly and ensuring the smooth operation of our IT systems.

  Responsibilities:

  • Provide technical support to users experiencing hardware, software, and network issues.
  • Diagnose and troubleshoot technical problems via phone, email, or in-person.
  • Perform routine maintenance on IT systems and networks.
  • Install and configure new software and hardware.
  • Educate users on new functionalities and best practices.
  • Maintain detailed records of user issues and their resolutions.
  • Ensure systems are secure and updated with the latest patches and antivirus software.
  • Proactively monitor IT systems to identify and resolve potential issues.
• Qualifications:

  • Proven experience as an IT Support Technician or similar role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent problem-solving and diagnostic skills.
  • Good verbal and written communication skills.
  • Patience and ability to work with users of varying technical expertise.
  • Ability to work independently and as part of a team.
  • Adaptability to new technologies and processes quickly.
• Salary

  £33,000

  Job Type

  Full-Time

• Location

  Tottenham

• If you are a proactive individual with a passion for technology and helping others, we would love to hear from you! Please send your CV along with a cover letter to info@holidaymoneyexchange.com